Service quality: research perspectives / Benjamin Schneider, Susan S. White.
2004
HF5415.5 .S338 2004
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Title
Service quality: research perspectives / Benjamin Schneider, Susan S. White.
Author
ISBN
076192146X (Cloth)
0761921478 (Pbk.)
0761921478 (Pbk.)
Publication Details
Thousand Oaks, Calif. : Sage Publications, c2004.
Language
English
Description
xiii, 185 p. : ill.
Call Number
HF5415.5 .S338 2004
Bibliography, etc. Note
Includes bibliographical references and indexes.
Access Note
Access limited to authorized users.
Added Author
Series
Foundations for organizational science.
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