Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.
2001
HF5415.5 .N327 2001 (Mapit)
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Details
Title
Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.
Author
Naumann, Earl, 1946-
ISBN
0873894901 (alk. paper)
Publication Details
Milwaukee, Wis. : ASQ Quality Press, c2001.
Language
English
Description
xx, 340 p. : ill. ; 27 cm.
Call Number
HF5415.5 .N327 2001
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 333-334) and index.
Added Author
Hoisington, Steven H., 1953-
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