Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith.
Galbraith, Jay R.
2005
HF5415.5 .G345 2005 (Mapit)
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Title Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith.
Author Galbraith, Jay R.
Edition 1st ed.
ISBN 0787979198 (alk. paper)
Imprint San Francisco : Jossey-Bass, c2005.
Language English
Description xvi, 184 p. : ill. ; 24 cm.
Call Number HF5415.5 .G345 2005
Dewey Decimal Classification 658.8/12
Bibliography, etc. Note Includes bibliographical references (p. 173) and index.
Series Jossey-Bass business & management series
Linked Resources Table of contents
Record Appears in On-Campus Resources > Books
All Resources
Surviving the customer revolution
Customer-centricity : how much is enough?
Light-level application
Medium-level application
Complete-level application
Alternate high-level solutions companies
Designing a customer-centric organization
Leading through management processes.

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