Crisis management by apology : corporate responses to allegations of wrongdoing / Keith Michael Hearit.
Hearit, Keith Michael.
2006
HD59.2 .H43 2006 (Mapit)
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Title Crisis management by apology : corporate responses to allegations of wrongdoing / Keith Michael Hearit.
Author Hearit, Keith Michael.
ISBN 0805837884 (alk. paper)
0805837892 (alk. paper)
Publication Details Mahwah, N.J. : Lawrence Erlbaum Associates, c2006.
Language English
Description ix, 250 p. ; 24 cm.
Call Number HD59.2 .H43 2006
Dewey Decimal Classification 659.2
Bibliography, etc. Note Includes bibliographical references (p. 219-240) and indexes.
Series LEA's communication series
Linked Resources Table of contents
Publisher description
Record Appears in On-Campus Resources > Books
All Resources
Introduction
Apologia, social drama, and public ritual
Legality and liability
Apologetic ethics / written with Sandra L. Borden
Apologia and individuals : politicians, sports figures, and media celebrities
Apologia and organizations : retail, manufacturing, and not-for-profits
Institutional apologies : institutional, religious, and governmental
Conclusions : corporate apologia, ideology, and ethical responses to criticism.

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