Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
2013
HF5415.335 .B586 2013
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Details
Title
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
Author
Blunt, Carolyn.
ISBN
9781118662670
9781118770566 (electronic bk.)
9781118662656 (electronic bk.)
9781118770566 (electronic bk.)
9781118662656 (electronic bk.)
Published
Chichester, England : Wiley, 2013.
Copyright
©2013
Language
English
Description
1 online resource (252 pages) : illustrations
Call Number
HF5415.335 .B586 2013
Dewey Decimal Classification
658.812
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).
Added Author
Hill-Wilson, Martin.
Ward, Andrew.
Ward, Andrew.
Available in Other Form
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation.
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Online Access
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